7 Ways To Fix US Cellular Hotspot Not Working Issue

Last Updated on May 8, 2023 by Ron D. Morgan

One of the service US Cellular network offers to customers is the hotspot plan via their wireless device. The hotspot plan allows you to connect your device to the wireless network and access the internet.

If your US Cellular hotspot is not working, there’s no need to panic. This post will work you through possible reasons your US Cellular hotspot isn’t working and tips to fix the issue.

But in a nutshell, your US Cellular hotspot may not be working as a result of an issue with the hotspot device. You can fix the issue by restarting the hotspot device, and check your bandwidth balance.

Continue reading this post to learn other reasons your US Cellular hotspot is not work and tips to fix the issue.

Why Is My US Cellular Hotspot Not Working?

These are some of the possible reasons why your US Cellular hotspot isn’t working.

a. Hotspot Device Issue

If the hotspot device has issues, it can affect the hotspot service. For instance, if your hotspot device is in battery saver mode, it can affect the hotspot issue. Also, if you’ve not updated the firmware in your hotspot device, it can affect the hotspot connection too.

b. General Network Issue

If there’s a network issue in your location, it can affect the hotspot connection. For instance, if there’s a general network outage for the US Cellular network in the area. Also, if the mobile data isn’t working, the hotspot will most likely not work too.

c. Bandwidth Limit

Also, the hotspot plan on US Cellular has a bandwidth or data limit. If you exhausted your allocated bandwidth for your plan, your hotspot will stop working or US Cellular will throttle your connection speed.

First, you have to check your data balance on your US Cellular network. If you’ve maxed out your bandwidth balance, your best option is to top up or subscribe to a higher plan.

d. Device Limit

Most hotspot devices have a limit to the number of devices that can connect at a time. For most hotspot devices and smartphones, the device limit is 10 to 15 devices. If you connect more than the required device limit, it will affect the hotspot connection.

e. Settings Issue In Connecting Device

Also, the issue could be from the connecting device. It could be an error in the password on the connecting device. Also, it could be that you never turned on the Wi-Fi feature on your device.

Ways To Fix US Cellular Hotspot Not Working

a. Check For Network Signal In Device

Check for network signals on your hotspot device. You can do this by checking the signal bar on your device display screen. There should be at least two network bars available.

If there’s no network signal, you can try changing your location or the location of your device. Also, lookout devices interfere with network signals. These are EMF devices. They include microwaves, old cellular phones, and baby monitors.

b. Restart Your Hotspot Device

First, switch off and on the hotspot icon on your hotspot device. Then try connecting your device to the network. If it doesn’t work still, restart your device. Simply turn off your device, wait for 30 seconds and switch on your device.

This simple process will solve glitches and bugs on your device. Try connecting your device to the network after that.

c. Check Data Balance

Also, check your US Cellular data balance. If you’ve exhausted your bandwidth limit for your plan, you can opt to top up your account or subscribe to a better plan.

In most cases, if you exhaust your bandwidth limit, US Cellular will throttle your internet speed.

d. Turn On Wi-Fi On Connecting Device

So far, the tips mentioned so far has to do with the network and hotspot device. Some people do forget that the issue can stem from the connecting device.

First, check your connecting device and make sure the Wi-Fi feature is turned on. You can either toggle the Wi-Fi icon on your device or go to network settings to switch on Wi-Fi.

e. Restart Your Device

Restarting your connecting device can fix bugs and glitches on your device. Simply turn off your device, wait for a couple of seconds and switch on the device. Make sure your Wi-Fi icon is on and try connecting to the wireless network again.

f. Update Firmware On Device

The firmware software powers the hardware in your device. You have to make sure your hotspot and connecting device are running on the latest firmware version. Failure to update the firmware can affect the functionality of your device.

The process of downloading and updating firmware on your devices depends on the device in question. Follow the step below to update the firmware on your device.

Update Firmware On Smartphone

. Turn on mobile data on your smartphone.

. Go to ‘Settings’ and scroll down to ‘About Phone’.

. Click on ‘Update’ to check for a new firmware version.

. Wait for the download process to complete and restart your phone.

g. Perform Factory Reset On Device

Perform a factory reset on your device only when it’s essential. The reason is that a factory reset will clear up data saved on your device before now. So you may need to input your data again after the reset.

Factory reset will fix any major glitch and bug on your device and get your device working again. Follow the steps below to factory reset your device.

. Go to ‘Settings’ on your device.

. Scroll down to ‘Systems settings’, and select ‘Backup and Reset’.

. Select ‘Start Factory Reset/ Reset To Factory Defaults’.

. Follow the on-screen instructions to complete the reset process.

h. Contact Customer Support

At this stage, if none of the tips has worked so far, it’s time to contact US Cellular tech support. The tech support team should work through the process of resolving the issue.

You can contact the US Cellular tech support team via 611 on your US Cellular number or 888-944-9400 from any other number.


US Cellular gives you the option of connecting to a wireless network even while on the go. This post has outlined some of the reasons why your hotspot doesn’t work. In the latter part of the post, you will find easy tips you can apply to fix the issue in no time.

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