Last Updated on November 24, 2022 by Ron D. Morgan
The EE router has different lights that indicate the status of the device. For instance, the solid green light on the router indicates that the router is connected to broadband and working correctly. What if the EE router is flashing a yellow light?
It is normal for your EE router to flash yellow light during the setup process. But it becomes an issue if it continues to flash yellow light without connecting to the internet after several minutes.
If you are experiencing this, no need to panic yet. This post got you and will guide you on steps to take to resolve the issue and get the device working in no time.
Why Is My EE Router Flashing Yellow?
If your EE router is flashing a yellow light, it’s an indication that the router has disconnected from the internet. The router is trying to reconnect to the network.
As mentioned earlier, it is a normal process and the router should connect to the internet within minutes. If the EE router continues to blink a yellow light after 5 minutes, without connecting to the internet, it means that something is wrong.
It is now you have to take steps to fix the issue. Continue reading to learn quick tips to fix the yellow light issue on an EE router and get it working again.
Quick Tips To Fix EE Router Yellow Light Issue
1. Wait For Activation
If you are a new subscriber on the EE network, it could be that your broadband account has not been fully activated. This means your account isn’t live yet.
The activation process may take from a couple of hours to 24 hours. So you have to wait it out. The same applies if you moved your equipment to a new home.
If it’s been more than 24 hours since you activated your account, proceed with the other tips below to fix the issue.
2. Restart Router
Next is to power cycle the router. This means rebooting the router. The process helps to fix glitches on the router affecting network connectivity. To perform a power cycle process on an EE router, follow the steps below:
Power Cycle EE Router
. Disconnect any device connected to the network.
. Find the ‘on/off ‘(power) button on the back of the router.
. Press and hold the power button till the router turns off.
. Unplug the power cord from the socket.
. Wait for 60 seconds, and plug back the power cord.
. Wait for the router to reboot.
3. Confirm Network
If the router has been working fine and stops working suddenly, it could be that there is a network outage. Check the outage map on the EE site to check for network outages in your location. Enter your
Also, if you moved to a new home and the EE won’t work after setup, it could be that there is no EE coverage in the location. Still use the coverage map to check for network coverage in your new location.
4. Check Device Setup
If you moved homes with your EE router, you completed the setup process again. Go through the EE router setup process and make sure you went through the steps.
Check out this post on the setup process to ensure you went through the entire setup steps.
You can book an appointment with EE to send a technician to your location to check your setup process.
5. Check Cables and Connection
Also, check the power cables and make sure they are plugged into the router. That includes the coaxial cable that connects the router to the power source. Ensure the cable is connected well on both the router and the socket.
6. Connect Device Directly
It could be that there is an issue with your Wi-Fi. The alternative is to connect your device directly to the router. You need an Ethernet cable to complete this process.
To do this, plug one end of the Ethernet cable into your device and the other end of the cable into any of the yellow Ethernet ports on your EE router.
7. Reset EE Router
Reset the EE router only when it is necessary. The reset process will erase most of the settings saved on your router. This means that you may have to complete the setup process again after the reset process. Follow the steps below to reset your EE router.
Check this video on how to reset an EE router.
How To Reset EE Router
. Check behind the router to find the reset button. The reset button is the small pinhole on the back of the router.
. Take a pin or paperclip and press the reset button.
. Continue pressing the button for 20 seconds to complete the reset process.
. Allow the router to reboot and start the setup process.
8. Contact EE Tech Support
If none of the tips here has worked so far (which is unlikely), the final option is to contact the EE tech support team. To contact EE tech support, text ‘HELP’ and your ‘Landline Number’ to 60071.
The tech support person will help you run a test on your connection and guide you on further steps to take to resolve the issue.
Also, you have the option to book a slot for an engineer. The engineer will visit your location and help you fix the issue.
Conclusion
So far, this post has outlined some of the quick tips to fix the persistent yellow light issue on an EE router. You can try power cycling the router, check for network outages, and check the cables.
If none of the tips works, we included contact for the EE tech support to help with additional tips to fix the issue.
Hi, I’m Ron D. Morgan. TECODY IS MY BRAINCHILD. I’ve worked in a tech startup in the last 7 years. I decided to branch out and start TECODY as a side project to provide tech troubleshooting tips for readers.
Got my two friends who are Nerd Heads too and here we are. The aim here is to provide readers with accurate info to help them resolve basic troubleshooting issues with Network and devices. You can always reach out to us via our Contact Us Page.