Last Updated on November 24, 2022 by Ron D. Morgan
Your EE phone showing ‘not registered on network’ is an indication that the phone is not connecting to the network. There are several reasons why your phone isn’t connected to the network.
One of the main reasons could be that you are out of the EE network coverage area. When in this mode, you can’t make or receive calls, send or receive texts or even use your mobile data.
But you have the option to use Wi-Fi for calls and to access the internet. Continue reading to understand in detail why the error is showing on your phone and easy tips to fix the issue.
But one quick tip to try is to toggle on and off the airplane or flight mode on your phone.
Why Is Your EE Phone Showing Not Registered On Network?
Four main factors cause the ‘not registered on network’ error. Below is a breakdown of each of the causes.
a. EE SIM Card Issue
It could be that your EE SIM card has been dislodged from its placement on the SIM tray. This can happen if your phone falls on a hard surface. Also, it could be that the SIM card is damaged.
Built-up dirt and dust on the SIM tray and SIM card can affect the SIM’s functionality.
b. Coverage or General Network Issue
The issue could be a general network issue. It could be that the EE network is undergoing routine maintenance.
Also, it can be a network coverage issue. If you are outside the EE’s coverage location and you are not roaming, your phone will show the ‘not connected to network’ error message.
c. Glitch On Your Device
The fault may be from your device. Cache and glitches on devices can affect network connectivity.
d. Incorrect Network Settings
Just like every other carrier, EE has its unique network settings. If the network setting on your device is set to that of another carrier, your phone won’t connect to the EE network.
Quick Tips To Fix ‘EE Not Registered On Network’ Issue
1. Check for EE Network Coverage
First is to make sure you are within the EE network coverage area. Visit the coverage map on EE’s site. Enter your ‘Postcode’ and select your ‘Mobile device’ and click on ‘Check coverage’.
If the result shows that there is solid EE network coverage in your location, continue with the other tips below.
2. Perform Power Cycle On Phone
Power cycling a device simply means restarting this device. As easy as the process sounds, it is a troubleshooting tip that helps to fix caches and glitches on a device.
To perform a power cycle on a phone, switch off the phone. Wait for 30 seconds and restart the phone. Allow the phone to reboot, and then check the status bar for signals.
More times than not, this tip alone will fix the issue. But if it doesn’t, continue reading to learn other tips to try to fix it.
3. Check SIM Card
Remember it was mentioned earlier that an issue with your EE SIM card can affect network connectivity. It’s time to check your SIM card.
Open the SIM tray and remove the SIM card. Check the SIM for damages or scratches. If any part of the SIM card has scratches or cracks, it means that the SIM card is damaged. You have to order a replacement SIM card.
Also, try switching the SIM card to another phone. If it works, it means your previous phone is bad and needs to be fixed.
4. Check Network Settings
You have to check to make sure your phone is set to EE network settings. Most phones automatically update the network settings after you restart the phone.
If that doesn’t work, the next option is to reset the network settings to enable your phone to auto-update to EE network settings.
To reset network settings on Android: tap on ‘Settings> Connections>Mobile Network>Network Operators> Search Now> Enter Passcode.
To reset network settings on your iPhone, open the ‘Settings option>General> Reset> Reset Network Settings> Enter Password.
5. Update Firmware On Phone
You need to ensure that the firmware on your phone is update-to-date. The firmware powers major functionality on a device that includes network connectivity. Check the steps below to check for and update the firmware on both Android and iPhone.
Update Software on iPhone
Go to Settings> General> Software update> Download and install> Wait for the installation to be complete and restart the phone. If you don’t see the ‘Download and Install’ option, it means that your phone’s software is up-to-date.
Update Software on Android
To update firmware, connect your device to a wireless network> tap on settings>about phone>updates>install system software.
6. Contact EE Customer Support
If none of the tips listed has worked for you so far (which is unlikely), you have the option of reaching out to the EE tech support team. To contact the EE support team, call 0207-362-0200 from any other number or 150 from your EE number. The tech support person will guide you on additional steps you can take to fix the issue.
This post aims to help you fix EE not registered on network issues. So far, this post has outlined several quick troubleshooting tips you can try. Most times, updating your phone’s firmware version may be all you need to troubleshoot the issue.
Hi, I’m Ron D. Morgan. TECODY IS MY BRAINCHILD. I’ve worked in a tech startup in the last 7 years. I decided to branch out and start TECODY as a side project to provide tech troubleshooting tips for readers.
Got my two friends who are Nerd Heads too and here we are. The aim here is to provide readers with accurate info to help them resolve basic troubleshooting issues with Network and devices. You can always reach out to us via our Contact Us Page.