Last Updated on May 8, 2023 by Ron D. Morgan
For the Wyze cam to work, you need to connect the camera to a wireless network and sync with the smartphone app. If you are having issues connecting your Wyze Cam to your wireless network, this post is for you.
In this post, you will understand why your Wyze cam cannot connect to the local network. It also outlines some tips to help you fix the issue in no time.
But in a nutshell, the main reason why your Wyze camera can’t connect to your local network is a result of an error in the router settings or an error in the password. You can fix the issue by power cycling the cam.
Why Can Wyze Cam Can not Connect To Local Network?
a. Minor Glitches
This is one of the main reasons why your Wyze cam can’t connect to your wireless network. Minor glitches on the router or connecting device that affect connectivity to the device. Thankfully, quick troubleshooting can fix this issue.
b. Password Issue
If you enter the wrong Wi-Fi password during the setup of your Wyze camera, it won’t connect to the network. Most times, it could be that the password is case-sensitive.
c. Error in Router Settings
It could also be that there’s an error in the router’s network settings. You have to check the network settings on your Hotspot device to ensure receiving devices can connect to the network.
d. Wrong Network Frequency
This is another minor issue that can affect the network connection on your cam. Most routers and smartphones come with multiple Network frequencies. That is the 2.4GHz and 5.0 GHz.
If the device is on a network frequency that is not compatible with Wyze cam’s frequency, it can affect the network connection.
Tips To Fix Wyze Cam Cannot Connect To Local Network
These are some of the tips to help fix the network issue on your cam and get it working in no time.
a. Power Cycle Your Wyze Camera
This is the first tip to try before you consider the other tips below. Power cycling is a basic troubleshooting process that helps to fix minor glitches on a device. The process forms a new connection to the internet.
The power cycling process differs depending on the device. Follow the steps below to power cycle your Wyze cam:
. Unplug your Wyze cam from the power source.
. Wait for 30 seconds, after that plug back the chord into the power source.
. Proceed to complete the setup process again and try connecting to your network again.
The power cycling process should fix. If it doesn’t fix the issue, try these other steps below.
b. Change Network Frequency
Most routers or hotspot devices are set to 5.0GHz frequency because that’s the frequency that is compatible with most devices. But the Wyze cam like most smart devices is set to work with the 2.4GHz network frequency.
Check the wireless settings on your router and make sure it is set to 2.4GHz frequency. Some routers have the option to set to both 2.4GHz and 5.0 GHz frequencies.
c. Check For Password Error
Another option is to check the password on your Wyze Cam and your router’s Wi-Fi password to make sure the password syncs. Most times, the password can be case-sensitive.
Check to ensure all the characters and letters are correct. Also, check for spaces at the beginning or end of the password and make sure it reflects on your cam’s password. Finally, it’s advisable to remove special characters in your password.
d. Connect To A New Network
It could be that there’s an issue with your current network. The network signal can be weak or poor in your location. Your options are to change the location of your router or try connecting to a new network.
Follow the steps below to connect your Wyze cam to a new network.
. Open and sign in to your Wyze app on your smartphone.
. Make sure the cam is connected to a power outlet.
. Press and hold the ‘SETUP’ button on the camera. Release the button when you hear the ‘Ready to Connect’ voice note.
. In the smart app, tap on the ‘three dots’ on top of the screen.
. Select ‘Add a Product’ and enter your device name. For your device, the name should be ‘Wyze Cam’.
. Search for the new wireless network. Select 2.4GHz Wi-Fi from the network options and enter the Wi-Fi password.
. Scan the QR code on your smart app with your cam. Hold on till you heard the ‘QR code scanners’ voice note. Select the ‘I heard the voice command’ option.
. Finally, enter a label name for your device to save.
e. Disable Mac Filtering
The Mac Filtering setting is activated by default in most routers. Most devices have a MAC code for the device. Mac filtering is a setting that prevents hackers from connecting to the network. It is activated to disable unwanted users from connecting to a particular network.
You have to check for and disable this setting on your router device. Follow the steps below to disable Mac filtering on your router
. Open the IP address of your router on your web browser.
. Log in with your username and password.
. Scroll down to the ‘MaC filtering’ option. This option appears as ‘Network Filter on some routers.
. You have the option to disable the MAC filter or allow your Wyze cam to connect to your network. It is best to go for the latter option.
f. Update Firmware Network
Firmware is the software that operates the hardware of your device. Wyze releases regular firmware updates periodically. These updates come with better features.
There’s a need to ensure the firmware is always up to date. Follow the steps below to update the firmware on your Wyze camera.
. Open the Wyze app on your smartphone.
. Click ‘Wyze Camera’ from the list of connected devices.
. Select ‘Settings’ on the top right of your home screen.
. Scroll down to ‘Firmware Version’. Check for updates available.
. If there’s no firmware version, it means the software is up-to-date. If not, click on the version to install and update the software.
g. Contact Customer Support
If you’ve tried all the options and none have worked, it’s time to call the big G. Contact Wyze’s customer support. You can call customer support at 1-206-339-9646.
Wyze Cam is one of the quality smart cam brands out there. This post has explained some of the possible reasons why your cam won’t connect to your network. And also provide tips to solve the issue in no time.
Brian M. McClay Here. A Nerd Head, and a tech enthusiast. Prior to joining Tecody, I worked in a Smart Home automation Company for over 5 years. We handled Smart device setup and troubleshooting for clients.
My write-ups are mostly tips to help you set up your smart device. Also, I provide tips to help you troubleshoot your device and get it working in no time.