6 Tips To Fix Metro Pcs Cannot Connect To Mobile Network Issue

Last Updated on October 11, 2023 by Ron D. Morgan


Your device should connect to the Metro PCs network as a subscriber. If your Metro Pcs device cannot connect to the mobile network, there is no need to panic.

In a nutshell, if your Metro Pcs cannot connect to the mobile network, it could be caused by a signal glitch, or outdated firmware on the device, or a network outage. One quick tip to fix the issue is to perform a power cycle on your device. 

This post outlines other tips why your device can’t connect to MetroPCS network and quick tips to fix the issue.

Why Your Device Is Showing The Network Not Available Error On Metropcs Network?

Below is a break down of why your device isn’t connecting to your Metro Pcs mobile network:

a. Device On Airplane Mode

Your phone won’t receive a mobile network if the airplane mode is activated. It could be that you mistakenly toggled the airplane icon on your phone. If the airplane mode is activated, you will see an airplane icon beside the network bar.

b. Signal Glitch

A glitch in the cellular network could be another cause. This could be that there’s a general network outage in your location. Also, if you are in an area with many tall buildings and trees, those could affect network signals in your mobile device.

c. Exhausted Mobile Data Bandwidth

If you can’t access the internet using your mobile data network, it could be that you’ve exhausted your mobile data bandwidth.

Each data plan has data bandwidth, even unlimited plans. When you exhaust your data bandwidth, your ISP can throttle your network speed.

d. Outdated Firmware

Another reason could be that your smartphone or cellphone is using an outdated firmware version. Firmware is simply the software that powers the hardware parts of your device. New software versions are released from time to time. Using an outdated software version can interfere with your mobile network.

Ways To Fix Metro Pcs Cannot Connect To Mobile Network

a. Disconnect Airplane Mode

The first thing to do when you have an issue with the mobile network on your mobile device is to check the airplane mode. If the airplane icon is showing beside your network bar, find the airplane mode icon and toggle off the option.

Another option is to go to Settings on your phone > Network settings> Airplane mode and make sure the airplane mode is off.

b. Power Cycle Your Device

Another option is to perform a power cycle on your phone. This process will fix minor glitches on your phone. To perform a power cycle, switch off your phone, wait for a minute, and remove and replace the SIM card.

Turn on your phone and try connecting to the network again. This should fix the issue if it’s caused by minor glitches on your phone.

c. Check For Network Outage

If none of the options have worked so far, it’s time to check for a network outage. Visit sites like Down Detector. Type in Metro Pcs in the search bar and click on search. You will get updated on network outages in different locations.

d. Check SIM Card Placement

Open the SIM Card tray and check the SIM Card placement on your mobile device. It could be that the SIM Card shifted when your mobile device fell.

When you remove the SIM Card, wipe the side with the chip with a clean cloth and replace the SIM. Follow the tutorial below on the proper way to place a SIM Card on your mobile device.

e. Update Phone Firmware

Using an outdated firmware version on your mobile device can affect the mobile network after some time. That’s why it is advisable to always ensure you update the firmware version on your phone.

To update the firmware version on your mobile device, follow the steps below:

. Make sure your phone is connected to a wireless network.

. Go to ‘Settings’. Scroll down to ‘About Phone’.

. If there is a new firmware version available, you will see the ‘Update’ option.

 . Select the ‘Update Now’ option and ‘Install System Update’.

. Wait for some minutes for the software to download and install.  

f. Reset & Create New APN Settings

An error in the Access Point Number (APN) settings on your mobile device can affect mobile networks. The solution is to reset the APN settings to the default settings and then create a new Metro Pcs APN setting.

Reset Access Point Number (APN) Settings

. Follow the guide below to change the APN settings on your mobile device to the default settings.

. Go to ‘Settings’ and ‘Connections’ on your mobile device.

. Select ‘Mobile Networks’ from the options and scroll down to ‘Access Point Names.

. Tap on ‘More’ and further select ‘Reset To Default’.

. Follow the on-screen instructions to complete the process.

Create New Metro Pcs Access Point Number Settings

When you reset your APN to default settings and reboot your mobile device, your mobile device should automatically configure a new APN setting for your network.

If for any reason, the APN didn’t create a new setting, you have to create one manually. Enter the following details below to create a new APN.

  • Name: MetroPCS
  • APN: fast.metropcs.com
  • Proxy: not required
  • Port: not required
  • Username: not required
  • Password: not required
  • Server: not required
  • MMSC: https://metropcs.mmsmvno.com/mms.wapenc
  • MMS proxy: leave it blank
  • MMS port: leave it blank
  • MCC: 310
  • MNC: 16
  • Authentication Type: not required/ use default value shown

g. Update Your Data Plan

If you’ve exhausted your allowed mobile data bandwidth, you can upgrade to a mobile data plan with more bandwidth.

h. Contact Metro PCS Customer Support

If none of the tips have worked so far, your last resort is to contact Metro PCS customer support. The customer support person will help you work through other technical tips to fix the issue.

You can call Metro PCS customer support at 1-877-746-0909 if you are calling from another number. If you are calling from your T-Mobile phone, simply dial 611.


Metro PCS cannot connect to Metro PCS is a minor network issue that can be fixed with minor troubleshooting tips like performing a power cycle on your mobile device. Other tips on how to fix the issue have been outlined in detail in this post.

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