Last Updated on June 20, 2023 by Ron D. Morgan
Do you want to know if Telstra will grant you a payment extension? The short answer is YES. You can apply to Telstra for a payment extension before your current bill is due. Telstra will grant you an additional grace period to enable you clear your bills.
Continue reading this post to understand how the Telstra Payment Extension works. You will also learn how to apply for a payment extension on Telstra and other details.
Before that, let’s explore how the Telstra billing cycle works.
How Does Telstra Billing Cycle Work?
Telstra has a 30-day billing cycle which starts counting from the day you subscribed to your plan. This means that your account is billed every 30 days. This billing cycle applies even if you are on Telstra Upfront Mobile Plan.
In other words, if your billing period starts on the 5th of March, you will receive another bill on the 5th of April. If you are unsure of when your billing period starts, check the front page of your current or previous bills.
Also, on the front page of your Telstra bill is the ‘Bill Due Date’. This is the date you are expected to clear your current bills.
How Long Do You Have To Pay Your Telstra Bills?
Telstra gives you 14 days from the date the bill was issued to pay the bill. When you check your bill, you will see the following terms: Billing Period, Bill Issued, and Bill Due Date.
The bill issued date is the date that Telstra sent your bill. It is different from your billing period. Then there is the Bill due date. This is the date you are expected to pay your bill.
You can pay your bill on or before the due date. The bill due date is usually 14 days from the bill issue date.
How Does Telstra Payment Extension Work?
Telstra grants you additional days to pay up your bill after the bill due date. During the payment extension period, you will continue to use your service without restrictions.
If you pay up during the grace period, your service will continue to run without restrictions.
Can Anyone Apply For Telstra Payment Extension?
Telstra doesn’t automatically grant payment extensions to all account holders. You have to contact Telstra to apply for a payment extension when you know you will fall behind in paying your current bill.
Also, it is advisable that you apply for the payment extension before your bill’s due date.
How To Apply For Telstra Payment Extension
There are two ways to apply for the Telstra Payment extension. The first option is to call the Telstra customer aid number at 1-800-531-951.
Tell the customer support person that you want to apply for a payment extension. The customer support person will ask some questions to confirm your account and status before granting your request.
The second method is to log into your Telstra account. Go to Payment extension in this link. Enter your details like name, date of birth, Telstra account or phone number, and email address, and apply.
For business customers, here is the link to your payment extension application form.
How Long Is Telstra Payment Extension?
This depends. Telstra does not have a general extension time frame for all customers. The length of time Telstra will grant you for your payment extension will depend on each customer.
What Happens If You Fail To Pay Your Telstra Bill Before The Due Date?
Telstra expects you to pay your bill on or before the due date or apply for a payment extension if you can’t pay the current bill. If you fail to pay, Telstra will send you a reminder for your outstanding bill.
They will contact you via letter to your mail, email, call, or SMS to remind you of your pending bill.
If you fail to pay your bill after the due date, Telstra will restrict your service. They will send you an additional five-day notice via email, letter, or SMS before this. This notice comes with a restriction date.
When your account is restricted, you can’t make calls or send texts via your number. Also, your cellular data will be restricted to 1.5 MBps.
If you still fail to pay after the restriction, Telstra will suspend your account. Also, they will send you an additional five-day notice via email, letter, or SMS before this. This notice comes with a suspension date.
When your account is suspended, you can’t make or receive calls or send texts or receive calls via your number. Also, you can’t use your cellular data. But you can still call emergency numbers like 000.
So far in this post, I have explained how the Telstra billing cycle works, and their payment extension process. Telstra does not automatically grant a payment extension to every customer. You have to apply for it before your bill’s due date.
The latter part of the post explained the process of applying for a payment extension on Telstra.
Software Engineer by day: Writer by night. I’m Luis Gow, a digital nomad in the real sense of it. I write about Network experience in the UK/ Canada/Australia.
My aim is to help you set up your device and handle troubleshooting issues with no external help. I will update my profile as I continue to discover myself from my experience living in different locations.