Xfinity Mobile Trade-In: Complete Guide

Last Updated on May 4, 2023 by Ron D. Morgan

Do you know that you can trade in your current phone on Xfinity Mobile for cash or credit towards paying for a new phone? The trade-in program is available to all Xfinity Mobile customers as long as your device is eligible.

To enroll in the trade-in program, your device must meet some basic requirements. For instance, the device must turn on and off.

This post takes you through all you need to know about the Xfinity Mobile trade-in program. Also, you will learn how to complete the online appraisal to get the value of the device.

How Does Xfinity Mobile Trade In Work?

As mentioned earlier, the Xfinity Mobile trade-in program allows you to trade in your device.

There are three methods available to trade in your device on the Xfinity Mobile network. First, you can trade in the device with Assurant. Xfinity Mobile partnered with the Company to handle trade-ins for the network.

Also, you can visit any Xfinity Mobile store near you to trade in your device. Finally, you can contact Xfinity Mobile on call to get the trade-in value for your device.  

Xfinity Mobile Device Trade-in Requirements

According to the information on the Xfinity Mobile site, your device has to meet some requirements to qualify for the trade-in program. Below are some of the requirements the device has to meet:

. The device must power on.

. It must be free of cracks and physical damage.

. No part of the device must be missing, and that includes the buttons.

. All the ports on the device, including the charging ports must be working.

. The device must be free from any liquid damage.

. The device must have a value of above $0.

What Kind Of Device Can You Trade-in On Xfinity Mobile?

For now, you can only trade in your smartphone with the Xfinity Mobile trade-in program. That means that you can’t trade in your smartwatch, tablet, or other smart gadgets. I will update this post if the network starts accepting other gadgets or devices.

Preparing Your Device For Trade-in

Before shipping your device to Xfinity Mobile, there are things the network expects of you. You need to prepare the device for trade. Below are some of the steps you have to take to get your device ready for trade-in:

a. Delete Personal Information

First, you need to delete all personal information you have saved on the device. That includes your account information for various platforms. If you have an iPhone, check to ensure your sign out and delete your iCloud details.

In addition to that, disable all locating apps and locking features on the device. Find and delete all Find My Phone apps or similar apps.

b. Back-Up Essential Data

Also, back up all the essential data you have on your device. If you have a cloud account, transfer all your important data to the cloud account. If not, you can transfer the data to a memory card or external drive.

The data in question here include your contacts, audio, phone, apps, and video files.

c. Reset Device

Factory reset will delete all remaining files in your device and restore it to factory mode. You have to perform a factory reset on the device you want to trade in. The steps to do this will depend on the device’s make and model.

Check these posts on how to complete a factory reset on an iPhone and a Samsung phone.

How To Check The Trade-in Value Of Your Device At Xfinity Mobile?

You can check the trade-in value of your device on the Xfinity Mobile site. This will give you an estimate of the trade-in value of your device.

Note that, after you ship your device, the network will perform another evaluation to determine the final trade-in value of your device. Here is how to do an online evaluation for your device on Xfinity Mobile:

. Visit the Appraisal page on the Xfinity Mobile site.

. Click YES to the options that apply to your device.

. Click on NEXT to continue.

. Enter the device’s IMEI number. (You can find the IMEI number by dialing *#06# on your device.

 . Click SUBMIT IMEI and follow the onscreen instructions to complete the process.

. Xfinity Mobile will send you the estimated trade-in value of your device to your email.

How To Trade-in Device At Xfinity Mobile?

There are three methods to trade in your device at Xfinity Mobile. Here is a breakdown of the different ways to trade in your device.

Trade-in Via Xfinity Mobile Store

This is the easiest way to trade in your device. Simply walk into any Xfinity Mobile store in your location and request to trade in your device. The store attendant will request your Xfinity Mobile account details.

Also, the attendant will carry out a physical appraisal of your device to determine the trade-in value. If you agree with the trade-in value, you will drop the device and wait for the credit to your account.

Trade-in Via the Assurant Platform

If you don’t want to go through the stress of visiting the store, this is the best option for you. You can complete the entire process from the comfort of your home.

Xfinity Mobile partners with the Assurant platform to handle online trade-in requests for the network. So, you complete your trade-in via the platform. The good thing about Assurant is that they will mail you a check inside of just credit to your Xfinity Mobile account.

Follow the steps below to complete the process:

. Complete the Online Evaluation as mentioned earlier.

. Assurant will send you an email with the estimated trade-in value of your device and a shipping label.

. Package the device and ship out the device to the Assurant office using the shipping label.

. Assurant will make a physical evaluation of your device to determine the final value.

. The Company will mail you a check for the final trade-in value of your device.

Trade-in Via Customer Support

Simply contact Xfinity Mobile customer support at 1-888-936-4968, and request to trade in your current device. The support person will guide you on steps to take to evaluate the value and ship the device.  

How To Receive Payments For Trade-in At Xfinity Mobile?

If you completed the trade-in via the Assurant platform, the Company will mail you a check. On the other hand, Xfinity Mobile will credit your account if you completed the process in any of their stores.

You can use the credit as a down payment for a new device or to pay future monthly bills.

Frequently Asked Question

How Long Do You Have To Trade in Your Device?

You have 21 days from the date you completed the online evaluation to return the device. Failure to do so can affect the final trade-in value of the device.

Can The Trade-in Value Change After You Ship Your Device?

Yes. The final trade-in value can be different from the initial value you got online during the online appraisal. The network will send you an email if there is a difference in the final trade-in value.

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